Terms & Conditions
Introduction
These Terms and Conditions (“Agreement”) govern the provision of services by District Clean and Repair (“Company”) to the customer (“Client”). By using our services, you agree to comply with and be bound by this Agreement.
Services
The Company offers end-of-build cleaning, end-of-lease cleaning, and other related services as specified in the service agreement. A detailed description of the services to be provided, including any additional services or charges, will be outlined in the work order or contract signed by both parties.
Bookings and Scheduling
• Booking: Clients must schedule services in advance through our designated booking channels.
• Cancellation: Cancellations must be made at least 48 hours in advance. Failure to do so may result in a cancellation fee of up to 50% of the service cost.
• Rescheduling: Rescheduling of services should be done at least 48 hours in advance, subject to availability and potential changes in service pricing based on the new schedule
Pricing and Payment
Quotes: All service quotes are valid for 30 days and are subject to change if additional services or time is required beyond the original scope.
• Payment Terms: Payments are due upon completion of the service unless otherwise agreed in writing.
• Late Payments: Any invoice not paid within 7 days of completion may be subject to a late fee of 5% of the outstanding amount.
• Payment Methods: Payments can be made via bank transfer, credit card, or other methods as specified in the invoice.
Client Responsibilities
• Access to Property: The Client must provide access to the property on the scheduled service date. If access is not provided, the Company reserves the right to charge for lost time or reschedule at its discretion. • Condition of Property: The property must be in a safe and accessible condition. The Company is not responsible for cleaning hazardous or unsafe areas unless specifically agreed in writing.
Satisfaction Guarantee
We strive to provide high-quality services. If the Client is dissatisfied with the service, they must notify the Company within 24 hours of service completion. The Company will make reasonable efforts to address the issue, including offering a re-cleaning if necessary.
Liability
• Damage: The Company will take reasonable care while performing its services. However, the Company is not liable for pre-existing damages, or damages caused by faulty appliances, poor property maintenance, or hazardous materials.
• Insurance: The Company holds general liability insurance. However, any claims related to damages must be made in writing within 48 hours of the incident.
• Indemnity: The Client agrees to indemnify and hold harmless the Company from any claims, damages, or expenses arising out of the Client’s failure to comply with this Agreement.
Termination
• Either party may terminate this Agreement by providing written notice at least 7 days in advance.
• The Company reserves the right to terminate services immediately if unsafe conditions are present or if the Client fails to comply with the terms of this Agreement, or if there is a breach of contract
Force Majeure
The Company is not liable for delays or failures in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, strikes, or government actions.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.
Amendments
The Company reserves the right to amend these terms and conditions at any time. Any amendments will be communicated to the Client in writing and will take effect 30 days after notification.
Contact Information
For any inquiries or concerns regarding these terms and conditions, please contact us at:
District Clean and Repair
Email:
Phone: